This Refund Policy explains how refunds, cancellations, and credit purchases work across MemorDesk's subscription plans and meeting credit top-ups. It supplements our Terms of Service.

Before requesting a chargeback with your bank or card provider, please contact us first.

Most billing issues can be resolved directly and faster than a bank dispute, which can also delay access to your account while it is reviewed.

1. Subscription Plans

Paid subscriptions (Lite, Pro, Team, Business) are billed in advance on a monthly or annual basis and renew automatically until cancelled.

You can cancel at any time from Settings. Cancellation takes effect at the end of your current billing period, you keep access until then.
We do not provide refunds for partial billing periods, including when you cancel partway through a month or year, or downgrade mid cycle.
Unused credits from a cancelled subscription do not carry a cash refund value.

2. Meeting Credit Purchases

Meeting credit top-ups are a one time purchase, separate from your subscription plan.

Unused, unconsumed credits are eligible for a refund if requested within 7 days of purchase.
Credits that have already been consumed (used for meeting recording, transcription, or AI processing) are not refundable.
Credits do not expire, so there is generally no need to request a refund for credits you intend to use later.

3. Exceptions

We will review refund requests outside the above terms on a case by case basis where:

You were charged in error or charged twice for the same purchase (duplicate charge)
A service outage on our end prevented you from using the Services you paid for
Unauthorized use of your payment method, provided you contact us promptly

To request a review, email us with your account email and the transaction reference at support@memordesk.com.

4. Team and Business Plans

Team and Business plan billing, including added seats, follows the same subscription terms above. Seat changes take effect immediately for access purposes but are reflected in your next invoice, seats already billed for the current period are not refunded if removed mid cycle.

5. How Refunds Are Processed

Approved refunds are issued to your original payment method via Paystack. Processing times depend on your bank or card issuer and are typically reflected within 5 to 10 business days after we initiate the refund.

6. Chargebacks and Disputes

If a charge appears on your statement that you don't recognize or have a billing concern about, please contact support@memordesk.com before filing a dispute with your bank. Filing a chargeback for a charge you authorized, without contacting us first, may result in suspension of your account while the dispute is investigated.

7. Contact Us

Questions about a charge, refund, or this policy:

MemorDesk Billing Team

Email: support@memordesk.com