Plans and Credits

Credits

Credits are the currency for AI operations.

What uses credits:

• Asking Kojo about your meetings (1 to 3 credits, depending on complexity and Response Style)
• Generating a voice recap (3 credits, once per meeting, charged only on success)
• "Improve with AI" on custom instructions (1 credit)

What is free:

• Navigation and how-to questions
• Replaying a voice recap
• Viewing meetings, transcripts, summaries, action items, and decisions

Monthly plan credits reset each billing cycle and do not roll over. Purchased top-up credits never expire and are used after plan credits.

Check your balance and buy credits

Desktop: click your profile avatar in the top-right > the balance shows in the dropdown > Top Up or Upgrade Plan.

Mobile: tap your profile avatar in the top-left > Profile > the Credits card > Buy More Credits (paid plans) or Upgrade to buy credits (Free plan).

Plans

SAML SSO for identity providers like Okta and Azure AD is planned for the Business plan but not yet available.

On the Team plan, the 2,000 monthly credits are a single shared pool, not split per seat. Every member draws from the same pool when working in the team workspace, so one member's usage reduces the balance for everyone. Your personal credits stay separate: if you are on a personal plan and also part of a team, personal-space work uses your own credits while team workspace work uses the shared pool. Owners and admins (or members granted billing access) can top up the pool.

Toggle Yearly on the Pricing page to save 15 percent. Business is custom-priced; use Contact Sales.

Free trials

Pro trial: if you're on the Free or Lite plan (or have no plan yet), haven't already used a free trial, and aren't already paying or trialing something else, the Pro card on the Pricing page or the Plans & Billing page shows Start Free Trial instead of Upgrade. It's a 30-day free trial of Pro; after it ends you're automatically moved to the paid Pro plan unless you cancel first.

Team trial: for a limited time, eligible users can start a 2-month free trial of the Team plan the same way, from the Team card. Eligibility is tracked separately from the Pro trial, so having used one doesn't block the other. Inside a team workspace, only the owner or an admin can start the trial for the org. After 2 months, the workspace automatically moves to the paid Team plan unless it's cancelled first.

Both trials require a small refundable card-verification charge, and a card or device that's already claimed one of these trials can't claim the same one again.

Cancellation and refunds

Cancel anytime from Settings > Billing. Cancellation takes effect at the end of your current billing period, and partial periods are not refunded. Top-up credits are a one-time purchase and are eligible for a refund only if unused and requested within 7 days of purchase. See the Refund Policy for the full terms, including exceptions like duplicate charges or service outages.

To ask for a refund, use Request a refund on the Billing & Usage page (/dashboard/usage, Billing tab). This only submits a request for review, it does not charge or refund anything automatically. Track its status (under review, refunded, or not approved with a note) on the same page.

The same Billing tab has a Past Invoices table listing every plan charge and credit top-up on your account, with a button to download a PDF invoice or a PDF receipt for any of them.

Your profile ring

The coloured ring around your profile avatar reflects your current plan, and looks the same in the top-right avatar on desktop and the top-left avatar on mobile:

The ring updates automatically when your plan changes; there is nothing to switch on.